Privacy Policy

Information We Collect

We collect information you give us directly, including your name, phone number, email address, service address, and any details you share about the job you need done. This happens when you submit a quote request or contact form, call us, or text us.

We also collect limited technical information automatically when you visit our site, such as your browser type, device type, pages viewed, time spent on the site, and referring site. We collect this using Google Analytics, which uses cookies and similar technologies to help us understand how visitors use bigjunk.com.

How We Use Your Information

We use your information to respond to your inquiry, provide quotes, schedule and perform junk removal services, process payments, follow up about work we’ve done for you, and meet our legal and tax obligations.

Cookies and Analytics

We use Google Analytics to understand general traffic patterns and improve our website. Google Analytics uses cookies to collect information such as the pages you visit and how long you stay. This information is aggregated and is not used to identify you personally.

You can control cookies through your browser settings, and you can opt out of Google Analytics entirely using the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout. Google’s own privacy practices are described at https://policies.google.com/privacy.

Text Messaging

If you text our toll-free number at (855) 799-8585, we collect your phone number and the contents of your messages in order to respond to you.

We do not sell or share your phone number, or your mobile opt-in information and consent, with third parties for marketing or promotional purposes. This information is not shared with third parties for their own marketing under any circumstances.

We use your phone number and message contents only to respond to your inquiry, provide quotes, and coordinate service. Reply STOP at any time to opt out of text messages, or HELP for assistance. Message and data rates may apply. See our SMS Terms for full details.

How We Share Information

We share information only as needed to run our business: with service providers who work on our behalf (such as payment processors, scheduling software, Google Analytics, and our messaging provider), and where required by law or to protect our legal rights. Service providers may only use the information to perform work for us.

We do not sell your personal information.

Data Retention

We keep your information only as long as needed to provide service, resolve disputes, and meet legal, accounting, and tax requirements.

Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may ask us to access, correct, or delete the personal information we hold about you by contacting us at the details below. You can opt out of text messages at any time by replying STOP. Depending on where you live, you may have additional rights under state privacy law.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent version.

Contact Us